Author: Mark Winston
We slept at the Landmark for a special event. We had booked a Deluxe room but ended up upgraded at check in to an Executive room looking over the Winter Garden atrium. Check in was everything you expect from a 5 star hotel. Skilled, managed and also respectful with the member of staff working with you only without any other distractions. Our room requests have been satisfied without being prompted, even for the upgraded room and we have been shown to the lifts by the front desk staff. It had been a great start.
The room was splendid – huge, with taste equipped (really Four Seasons layout) with a few great details as an large outdoor umbrella in the entrance hall area and also digital weighing scales!. Like the room, the restroom was large with distinct dressing/sinks areas, bath and significant walk-in shower and independent toilet. Water pressure was perfect. Really the only problems were the very outdated CRT tv set and the absent room safe that left a opening over the minibar.
The room was pretty calm and the windows offered fine sound prevention even though there is little activity inside the atrium eventually after sunset.
There was breakfast in the atrium’s Winter Garden included in our room charge. The meal was outstanding. Likely the finest Complete English breakfast I have had but it surely does come at a price. Still it is all served on Royal Doulton and you’re in the unconventional environment of relaxing under a glass roof between palms in central London. Service was efficient although we had a bit of a wait for the baked part to arrive. A good touch was the supply of full-size cafetieres and teapots for every individual.
It’s really worth going for a quick walk around the hotel to understand the building background among the unique railway terminus hotels full of stained glass windows and chandeliers.
The employees at reception really are a credit to the hotel and I could happily stay at the Landmark Hotel London once more.
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